We at DKHardware.com want to establish a fair and equitable policy for our customers and we have established the following guidelines for the return of regular catalog merchandise.
Up to 14 Days
All returns must be authorized by the Returns Manager. 35% restocking charge on stock items. No shipping or handling charges credit allowed. All return shipping charges have to be paid by customer, no exceptions.
· Return shipping charges not allowed. Power tools may not be returned for credit. Most power tools are guaranteed by their manufacturers, and any returns for credit due to manufacturing defects or workmanship should be handled through the warranty department of the tool's manufacturer. Warranty Department addresses and telephone numbers will be available through our Customer Service Department.
14 Days to 30 Days
· No returns without authorization of the Returns Manager. 40% restocking charge on stock items. No shipping charge credit allowed. No shipping or handling charges credit allowed. All return shipping charges have to be paid by customer, no exceptions.
30 Days and Over
No returns are excepted after period of 30 days. No exceptions.
Special order items.
There will be no refunds for special order items.
Returns Due to DKHardware.com Error
· Any returns to DKHardware.com due to an error on our part must be made within 5 days of receipt of shipment. No restocking charge will be assessed to the customer, unless the returned merchandise has been held by the customer over 5 days, or has been used or damaged by the customer. All returns over 5 days are subject to the approval of the Returns Manager.
No merchandise will be considered for return after 30days from date of purchase, nor will credit be issued if merchandise has been damaged through abuse, carelessness or neglect.
All returned merchandise is subject to visual inspection by DK Hardware Inc. personnel before credit will be issued. When defective merchandise is returned, a secondary inspection may be required by some of our suppliers. This can cause a delay in credit issuance.
No merchandise will be considered for return if it exceeds the manufacturer's warranty period or specified shelf life. Returns will not be accepted on special order or closeout merchandise.