Privacy Statement

Privacy & Security Statement

DK Hardware Supply LLC values and respects the privacy of our customers and visitors. As part of operating our business and interacting with you, we collect, use, and disclose personal information. We do so to process and fulfil your orders, provide customer service, improve our products, services, website, and digital offerings, create consistent and relevant customer experiences, protect the rights, information, property, and security of our customers and our company, and for the other purposes described in this Privacy Statement.

This Privacy Statement provides information about how DK Hardware Supply LLC collects, uses, discloses, and protects personal information. It also describes the choices and rights that may be available to you regarding your personal information. If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact DK Hardware Supply LLC at cs@dkhardware.com or 877-509-8040.

About This Statement

This Privacy and Security Statement describe the privacy practices of DK Hardware Supply LLC. It applies to the personal information we collect in connection with your interactions with us, including, but not limited to:

• Use of our websites, including mobile websites
• Visits to our facilities or participation in events
• Use of our applications for mobile phones, tablets, or other smart devices
• Phone, email, and other communications with us
• Social media interactions on our websites and other third-party websites, including Facebook, YouTube, Pinterest, Instagram and LinkedIn
• Viewing or interacting with our online advertisements or emails
• Interactions with our authorized service providers

It also applies to personal information that we receive from business partners and other third parties. You can find more information about how we collect, use, disclose, and protect personal information in the sections below.

If you have any questions or concerns about this Privacy and Security Statement or our privacy practices, please contact DK Hardware Supply LLC at cs@dkhardware.com or 877-509-8040.

What Do We Collect?

We collect personal information when you visit our website, when you contact us, when you interact with or use our digital services, when you make a purchase or otherwise interact with DK Hardware Supply, and from business partners and other third parties.

The table below describes the categories of personal information we collect, the sources from which we collect the information, our purposes for collecting the information, and the types of recipients that may receive the information from us. You can find more details in the “How Do We Collect Information?”, “How Do We Use Information?”, and “Information Disclosures” sections below.

We retain the personal information we collect for as long as reasonably necessary to fulfil the purposes described above or when the information was collected, unless a shorter retention period is required by law. We may retain personal information after our relationship with your ends. The length of retention may vary depending upon factors such as:

• Recordkeeping or legal compliance requirements;
• The need to resolve inquiries or complaints;
• Operating, expanding, and improving our business;
• The need to exercise or defend legal claims;
• The need to prevent fraud, protect assets, and promote security; and
• Protecting the rights or safety of you, us, or others.

DK Hardware Supply is committed to providing our customers with valuable, personalized experiences. In the course of doing business with you, we use the information we collect to make inferences about your preferences and interests. We use those insights to identify whether you or others may be interested in certain products or services offered by us or third parties. Along with using those insights to engage with you, we may disclose information that does not directly identify you (such as your device identifier, IP address, or other information associated with your online browsing activities) with select third parties for their and our advertising and marketing efforts. These third parties may use the information we provide to deliver tailored advertising to you on our and other third-party digital properties. We may be compensated for this information. Our disclosure of such information may be considered a “sale” or “sharing” of personal information as defined under certain state laws. Below please find information about these disclosures:

• Identifiers (such as device identifiers, IP addresses, and hashed email addresses that do not directly identify you), Internet Activity, Commercial Information, Demographic Information, Location Information, and Inferences.
  • Disclosed to: Advertising Partners and Joint Marketing Partners.

You may opt out of such disclosures by emailing us at cs@dkhardware.com or calling us at 877-509-8040. We do not “sell” or “share” other categories of personal information.

How Do We Collect Information?

We collect information directly from you.

For example, we collect information when you:

• Visit our stores or other facilities
• Register for an account or complete a survey
• Make an online or in-store purchase
• Use an online forum, submit a question or answer to our Product Q & A, provide us with comments or reviews, or contact our call centers
• Upload or share a photo, submit a request, submit information, or post other digital content through one of our websites, applications or via social media interactions on third-party websites like Facebook, Instagram, Pinterest, LinkedIn or X
• Register for one of our programs or offers, or apply for a DK Hardware Supply credit card or a home improvement loan
• Participate in a sweepstakes, contest, promotion, program, clinic, or workshop
• Return a product or use a rebate
• Submit information via our websites, mobile websites, or applications

We Collect Information from You Passively

We may collect information automatically when you use our websites, applications, or interact with our emails. We may use technologies such as browser cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your interactions with our digital services.

For more information about these technologies and the choices available to you, please see the “Our Tracking Tools” section of this Privacy and Security Statement.

Where applicable, we may also use cameras and similar technologies at our facilities, parking areas, warehouses, and other locations to understand customer traffic and activity and to support fraud prevention, security, and asset protection.

We Collect Information from Third Parties

In the course of serving, you and operating our business, we may collect information from a variety of third parties. For example, we may collect information from:

• Shipping and delivery companies
• Installers
• Service providers
• Marketing companies that help us understand customer interests, preferences, and trends
• Companies that supplement our customer records with additional information
• Online advertising and analytics providers
• Social media platforms
• Mailing vendors
• Public records resources
• Suppliers of property information
• Our product suppliers and vendors
• Companies that help us process payments
• Service providers that operate on our behalf and collect information in connection with the services they provide
• Financial institutions and other companies that help provide or support financial products, payment services, or related offers
• Security and fraud prevention providers
• Manufacturers and other businesses with which we conduct joint offers, promotions, programs, or other business activities

How Do We Use Information?

We use the information we collect for a variety of business, customer service, operational, security, and marketing purposes. The purposes may include:

Providing products, services, and customer support

• Completing purchases and fulfilling orders, including arranging delivery and providing transaction-related information such as electronic receipts.
• Managing your participation in contests, sweepstakes, promotions, and similar activities, including providing any prizes or benefits you may receive.
• Creating or maintaining your registration for our website, customer programs, extended warranty services, or other services you choose to use.
• Handling returns and other post-purchase requests associated with your orders.
• Reviewing and responding to product reviews, service reviews, feedback, questions, and comments you submit.

Operating and improving our business

• Maintaining, developing, and enhancing our websites, mobile applications, and services that operate through connected devices.
• Evaluating our products and services to identify opportunities for improvement.
• Analysing how customers move through and interact with our facilities and digital services, where applicable, to help improve the customer experience.
• Developing additional or improved ways for customers to discover, browse, purchase, and interact with our products and services.
• Adapting digital content and experiences, including content presented through websites, mobile applications, and connected-device services, to provide a more consistent experience.

Understanding customer interests and digital activity

• Identifying products and services that may be relevant to your interests based on information available to us.
• Recognizing the devices you use to access our digital services so that we can provide a consistent experience across those devices.
• Developing an understanding of your interests and preferences by considering your interactions with us together with information obtained from third parties and publicly available sources.
• Planning and maintaining product inventory based on anticipated customer demand and purchasing trends.

Protecting customers, property, and our business

• Using available camera and security technologies at applicable facilities, parking areas, warehouses, and other locations to monitor activity and support security, fraud prevention, and protection of property and assets, where permitted by law.
• Taking steps to reduce and manage losses associated with credit and payment transactions.
• Verifying customer identities when certain transactions, rentals, products, equipment, or services require additional identity confirmation.
• Assisting with the recovery of products, tools, equipment, or other property that has not been returned.
• Managing and monitoring returns and related transactions.
• Identifying, reviewing, investigating, and addressing fraudulent activity, security threats, and unlawful conduct involving our facilities, digital services, or customer accounts.

Supporting marketing and promotional activities

• Sending information about our products, services, promotions, and other offers through mail, email, telephone, SMS, RCS, social media, or other electronic channels, subject to your preferences and applicable law.
• Providing newsletters, updates, and other communications that you have requested or agreed to receive.
• Sharing information about new products, services, and other offerings available through our online or other customer channels.
• Providing information about offers from other companies or business partners that may be relevant to you, including offers relating to product services or extended warranties.

You may change certain marketing communication preferences by following the instructions provided in the “Manage Marketing Preferences” section below.

We may combine information collected through different online services and from different devices you use to make advertisements and other communications more relevant to your interests. For example, if you view a product through our website or mobile application, you may subsequently receive advertisements for that product or similar products through our digital services or through third-party websites and applications.

Managing communications about your account and relationship with us

• Informing you about updates to this Privacy and Security Statement, our Terms and Conditions, or changes to programs, services, or other offerings in which you participate.
• Providing information concerning shipments, product availability, recalls, warranties, rebates, and other matters related to products or transactions.
• Sending other communications connected with your purchases, account, services, or ongoing relationship with us.

Supporting social media interactions

• When you interact with our content through social networking websites, plug-ins, applications, or similar features, information associated with your social media account may be made available to us depending on the privacy settings and permissions you have selected. This may include information such as your name, username, email address, gender, or other account information. We may use this information to provide the requested content or enable the applicable social media feature.
• Social media companies may collect information about your interactions with our services and may make certain activities visible to other users of their platforms.
• Social media companies may also use cookies and similar technologies to provide their services or understand your activity across websites, applications, and connected devices. Your use of these social media features is subject to the privacy practices and terms of the applicable social media company.

Supporting enhanced identity verification

• In situations where additional verification is necessary for fraud prevention or similar purposes, we may ask you to complete an enhanced verification process with us or with a trusted third-party provider.

Other purposes

• We may use information for additional purposes that are explained to you when the information is collected, that you authorize, or that are otherwise permitted or required under applicable law.

Information Disclosures

We may disclose personal information for legitimate business purposes and when disclosure is required or permitted by applicable law. The examples below describe circumstances in which we may disclose the information we collect.

With companies that provide services for our business

• Delivery service providers that ship and deliver your orders.
• Providers of security, fraud prevention, and payment-related services.
• Shipping and mailing vendors that assist with delivering products, documents, and other communications.
• Providers of digital analytics services that help us understand how customers interact with our websites, applications, and other digital services.
• Companies that assist us with communicating with you, including providers that support email, telephone, SMS, RCS, and other communication channels.
• Marketing and advertising companies that help us understand customer interests and behaviours or assist us with delivering advertisements.
• Vendors and manufacturers of our products and services where sharing information is necessary to respond to your reviews, questions, requests, or other product- or service-related communications.
• Other service providers that we engage to support the business purposes described throughout this Privacy and Security Statement.

In connection with financial products and services

• We may work with third parties to provide or support financial products and services, including payment services, financing options, or other financial offerings that may be made available to customers.
• We may share information with these third parties so they can provide information about financial products, services, and applicable special offers that may be relevant to you.
• These third parties maintain their own privacy statements describing how they collect, use, and disclose personal information.
• We encourage you to review the privacy statement of each third party when you submit an application or provide personal information in connection with a financial product or service.

To Provide Secure+ Benefits

• If you purchase the optional Secure+ Benefits add-on, you may be required to provide information such as your name, address, order details, and other information necessary to provide the benefits associated with the service.
• Secure+ Benefits may provide priority replacement and faster resolution if your shipment is lost, damaged, defective, incorrect, or otherwise not right for your project.
• Depending on the circumstances, Secure+ Benefits may allow DK Hardware Supply LLC to arrange a replacement shipment without requiring you to wait for an inspection or lengthy review process.
• Secure+ Benefits may also provide exchange support for issues such as incorrect size or finish, as well as priority handling for eligible exchange requests.
• For eligible shipping issues, including lost or damaged shipments, Secure+ Benefits may provide assistance with resolving the issue without requiring you to manage a separate claim or additional paperwork.
• Customers who purchase Secure+ Benefits may receive priority customer support and faster assistance through DK Hardware Supply LLC.
• We may use the information associated with your purchase to administer Secure+ Benefits, provide the applicable support and replacement services, communicate with you regarding your request, and fulfill the benefits associated with the add-on.

With a successor to all or part of our business

• If all or part of our business, assets, or operations are sold, transferred, acquired, merged, reorganized, or otherwise involved in a business transaction, we may disclose or transfer customer lists and other personal information we have collected as part of preparing for or completing that transaction.

When disclosure is necessary to comply with the law

• We may disclose information when we believe disclosure is necessary or appropriate to comply with applicable laws or legal requirements. For example, we may provide information in response to a court order, subpoena, or other valid legal process.
• We may also disclose information when requested by a government agency, law enforcement agency, regulatory authority, or other investigative body where permitted or required by law.

With our business partners

• We may disclose information to business partners that participate with us in joint promotions, programs, product offerings, or other business activities, or that provide products or services in partnership with us.
• We may also disclose information to joint marketing partners in connection with marketing activities, promotions, and related offerings.

With advertising and marketing partners

• To manage and deliver advertising, including displaying advertisements through websites, applications, social media platforms, and other digital channels you access.
• To evaluate and measure the effectiveness and performance of our advertising campaigns.
• To identify advertisements that you have previously viewed so that we can help limit repeated exposure to the same advertisements.
• To better understand your interests, preferences, and interactions so that advertising and marketing communications may be more relevant to you.

For security and fraud prevention

• We may disclose information to detect, prevent, investigate, or address fraud, security threats, suspected unlawful activity, or other activities that may harm our customers, business, systems, or property.
• We may also disclose information when necessary to collect debts, recover amounts owed, or assist with the recovery of products, tools, equipment, or other items that have not been returned.

At your direction

• We may disclose your information when you specifically request or authorize us to provide it to a third party. For example, you may ask us to provide information to a third party to help facilitate the delivery of services, fulfil a request, or assist with resolving a dispute.

Business Purpose Disclosures by Category

Below is a summary of the categories of personal information that may be disclosed for our business purposes:

• Identifiers, Commercial Information, Business Information, and Property Information
  • Disclosed to: Service providers; Product Manufacturers and Extended Warranty Providers; Joint Marketing Partners; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities; Advertising Partners and Marketing Companies; and Successors to All or Part of Our Business.
• Internet Activity, Demographic Information, Location Information, Employment Information, and Inferences
  • Disclosed to: Service providers; Joint Marketing Partners; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities; Advertising Partners and Marketing Companies; and Successors to All or Part of Our Business.
• Payment Information
  • Disclosed to: Service Providers; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities; and Successors to All or Part of Our Business.
• Video and Audio Recordings and Biometric Information
  • Disclosed to: Service Providers; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities; and Successors to All or Part of Our Business.
• Information That May Be Considered Sensitive Personal Information
  • Disclosed to: See the applicable disclosures above regarding Identifiers for account login credentials and government-issued identification numbers; Payment Information for payment information and financial account information; Biometric Information; Demographic Information for race and ethnicity information; and Location Information for precise geolocation information.

Text Messaging Privacy

• We will not disclose your text messaging opt-in consent, including your SMS or RCS consent information, to third parties for their own marketing or advertising purposes.
• We may share information necessary to provide text messaging services with service providers that assist us in delivering and managing those communications, such as messaging platform providers, telecommunications providers, and other vendors involved in providing the messaging service.
• We do not sell, rent, or share your personal information - including your mobile opt-in and SMS consent data - with third parties for advertising purposes.
• By opting in you agree to receive recurring automated promotional and personalized marketing text messages from DK Hardware Supply LLC at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.

Manage Marketing Preferences

You can sign up for or change your preferences regarding the marketing communications you receive from DK Hardware Supply LLC through our available preference management options. Please allow sufficient time for any changes to your preferences to be processed.

Even if you choose not to receive marketing communications from us, we may still contact you for transactional, service-related, or other non-promotional purposes. These communications may include confirming or following up on an order or service request, responding to customer service inquiries, requesting a review of a product or service you have purchased, or notifying you about product recalls, rebates, or other information related to your transactions or relationship with us.

You may also continue to receive general-audience advertising, including advertisements for DK Hardware Supply LLC that appear on other websites or digital platforms based on the content or context of the websites or services you visit.

If you later choose to receive marketing communications from us again, we will update our applicable opt-out records to reflect your renewed marketing preferences.

Registered users of our website may update their account information through the My Account section of our website. If you are not a registered website user, please refer to the “Contact Us” section below for information about how to contact us.

Our Sites and Children

Our websites, mobile applications, and other digital services are not designed or intended for children.

To the best of our knowledge, we do not knowingly collect, sell, or share personal information from or about children under 18 years of age.

If you are a parent or legal guardian and believe that we may have collected personal information relating to your child, please contact us using the contact information provided in the “Contact Us” section of this Privacy and Security Statement.

For more information about protecting children and their privacy when using the internet, parents and guardians may also wish to review resources and guidance provided by the U.S. Federal Trade Commission (FTC).

State Privacy Rights & Report

Depending on the state in which you reside, you may have certain privacy rights under applicable state privacy laws. These rights may be subject to statutory limitations, exceptions, verification requirements, and other conditions established by applicable law.

• Right to Know and Access: You may have the right to request information about the personal information we collect, use, disclose, share, or sell about you. This may include the categories of personal information we have collected, the purposes for which we collect or use it, the categories of sources from which we obtain it, the categories of third parties to whom we disclose it, and, where required by applicable law, the specific pieces of personal information we have collected about you. Residents of certain states may also have additional rights to request information about specific third parties to whom their personal information is disclosed. Where applicable
• Right to Delete: You may have the right to request that we delete personal information we have collected or maintained about you. This right may be subject to exceptions and other limitations under applicable law, and we may be permitted or required to retain certain personal information for specific purposes.
• Right to Correct: You may have the right to request that we correct inaccurate personal information that we maintain about you, subject to applicable legal requirements and limitations.
• Right to opt Out of Sales, Sharing, or Targeted Advertising: We may disclose certain personal information to selected third parties to enhance your experience with us, improve our products and services, provide information about our products, services, and offers, and help us deliver advertising and promotional content that may be relevant to your interests. Under certain state privacy laws, some of these disclosures may be considered a “sale” or “sharing” of personal information. Where applicable, you may have the right to direct us not to sell or share your personal information and to opt out of certain targeted advertising activities, including advertising that involves processing information across unaffiliated or differently branded websites, applications, or digital services.
• Right to Limit the Use of Sensitive Personal Information: Depending on the state in which you reside, you may have the right to request that we limit the use and disclosure of certain sensitive personal information to purposes permitted under applicable law.
• Right to opt Out of Profiling: Depending on the state in which you reside, you may have the right to opt out of certain profiling activities that produce legal or similarly significant effects concerning you. We do not profile individuals for purposes to which this right applies.
• Non-Discrimination: We will not discriminate against you because you exercise a privacy right available to you under applicable law. However, where permitted by law, we may provide a different level of service or charge a different price when the difference is reasonably related to the value of the personal information involved.

Submitting a Privacy Rights Request

If you would like to submit a request to exercise any of the privacy rights described above, please contact DK Hardware Supply LLC at 877-509-8040 or using the contact information provided in the “Contact Us” section of this Privacy and Security Statement.

Residents of states that provide a right to appeal may also use these contact methods to appeal a decision regarding their privacy rights request, subject to applicable law.

If you need assistance submitting or completing a privacy rights request, please contact our customer service team for support.

If you would like to exercise your right to opt out of the sale of your personal information or the sharing or use of your personal information for targeted advertising, please use the “Do Not Sell or Share My Personal Information” option available through our privacy rights request process.

We also recognize the “Global Privacy Control” (GPC), where required by applicable law, as a mechanism that allows you to communicate your privacy preference regarding the sale of your personal information and the sharing or use of your personal information for targeted advertising.

The GPC is a technical specification that allows individuals to communicate privacy preferences to participating websites and businesses, including whether they want their personal information to be sold or shared. Additional information about GPC and how it can be used to communicate your privacy preferences is available through the Global Privacy Control website.

If you access our website using a browser that transmits a GPC signal, we will process that signal in accordance with applicable law and will not sell or share personal information associated with your visit for targeted advertising where the applicable opt-out right applies.

If we are able to recognize you when you visit our website, such as when you are logged into your account, we may associate your opt-out preference with your account. If we recognize you during subsequent visits, including when you use another device or browser to sign in to your account, we will continue to apply the applicable opt-out preference until you change or withdraw it.

If you access our website through a browser that does not transmit a GPC signal, or through a browser or device that is not associated with an existing opt-out preference, you may use the “Do Not Sell or Share My Personal Information” option described above to submit and record your opt-out preference.

Information Required to Process Certain Requests

For certain privacy rights requests, we may require you to provide the following information:

• State of residence.
• First and last name.
• Email address and confirmation that the request is being submitted by a natural person, for requests submitted online.
• Phone number, for requests submitted by telephone.
• Postal address.

The information you provide will be reviewed to determine whether we can reasonably verify your identity and process your request. Depending on the circumstances of your request, we may need to obtain additional information from you. For example, if the information initially provided is not sufficient for us to reasonably verify your identity, we may ask you to answer additional questions or provide additional information.

Email Verification for Certain Requests

If you provide an email address when submitting an access, deletion, or correction request, we may send an email asking you to confirm that the email address provided is correct. You must complete the confirmation within six (6) days after receiving the confirmation email; otherwise, your request will expire.

If you do not see the confirmation email, please check your spam, junk, or other filtered email folders.

Limitations on Privacy Rights Requests

There may be circumstances in which we are unable to fully fulfill your privacy rights request, as permitted or required under applicable law.

For example, if you request deletion of your personal information, we may need to retain certain information when necessary to complete a transaction, provide or maintain a requested service, detect or prevent fraud, maintain security, comply with legal obligations, or satisfy other purposes permitted under applicable law.

If you are an authorized agent submitting a privacy rights request on behalf of a California resident, or on behalf of a resident of another state where applicable law imposes similar requirements, please submit the request to DK Hardware Supply LLC using the contact information provided in the “Contact Us” section of this Privacy and Security Statement.

The request should include the following information for both you and the individual on whose behalf you are submitting the request:

• Full name
• Mailing address
• Email address
• Phone number

You should also provide documentation or other evidence confirming your authorization to act on behalf of the individual. We may contact you after receiving the request to obtain additional information needed to process it. We may also require the individual to verify their identity and confirm that you have been authorized to act as their agent.

California Privacy Rights & Report

We compile information regarding the number of California privacy rights requests we receive during the previous calendar year and how we responded to those requests. California residents may view our California Privacy Rights & Report for additional information.

Additional Privacy Choices

In addition to the choices available through the “Do Not Sell or Share My Personal Information” process, please review the “Our Tracking Tools” section below for additional information about managing certain digital tracking technologies and choices relating to targeted internet advertising.

Financial Incentive and Loyalty Programs

Residents of certain jurisdictions also have the right to opt out of financial incentive programs we may offer. Individuals should see the terms of the program they join for a description of the financial incentive, including the categories of personal information that are collected, information about how personal information is valued, and instructions on how to opt in or withdraw from that program.

If you delete your Personal Information, we can no longer match your Identifiers to track your spending or other activity that are necessary to earn awards, discounts, and other benefits

Below is information about the categories of personal information that may be disclosed in connection with our financial incentive and loyalty programs for our business purposes:

• Identifiers, including account login credentials, Business Information, and Commercial Information:
  • Disclosed to: Service providers; Product Manufacturers and Extended Warranty Providers; Joint Marketing Partners; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities for legal purposes; Advertising Partners and Marketing Companies; and Successors to All or Part of Our Business.
• Internet Activity and Employment Information:
  • Disclosed to: Service providers; Joint Marketing Partners; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities for legal purposes; Advertising Partners and Marketing Companies; and Successors to All or Part of Our Business.
• Payment Information:
  • Disclosed to: Service Providers; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities for legal purposes; and Successors to All or Part of Our Business.

Sensitive Personal Information in Financial Incentive and Loyalty Programs

Sensitive Personal Information collected as part of our financial incentive and loyalty programs may include:

• Credit or debit card information, PayPal account information, commercial credit account information, and account login credentials used to provide access to your account.
• Disclosed to: Service providers; Product Manufacturers and Extended Warranty Providers; Joint Marketing Partners; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Other Entities for legal purposes; Advertising Partners and Marketing Companies; and Successors to All or Part of Our Business.

DK Hardware Supply LLC is committed to providing customers with valuable and personalized experiences. In connection with our financial incentive and loyalty programs, we may combine certain information collected through those programs with other information we maintain about you. We may use the resulting information to develop insights about your preferences, interests, and potential product or service needs.

We may use these insights to determine whether you or other customers may have an interest in particular products or services offered by us or by third parties. We may also use these insights as part of our communications and engagement with you.

In addition, we may disclose information that does not directly identify you, such as device identifiers, IP addresses, hashed email addresses, or other information associated with your online browsing activities, to selected third parties for our advertising and marketing activities and their advertising or marketing efforts. These third parties may use the information provided to them to deliver advertising that is tailored to your interests across our digital properties and third-party websites, applications, or other digital services.

We may receive compensation in connection with certain disclosures of this information. Under certain state privacy laws, these disclosures may be considered a “sale” or “sharing” of personal information.

The following describes disclosures involving information collected solely in connection with our financial incentive and loyalty programs:

• Identifiers, such as device identifiers, IP addresses, and hashed email addresses that do not directly identify you, and Commercial Information.
  • Disclosed to: Advertising Partners and Joint Marketing Partners.

You may opt out of applicable disclosures by you can contact DK Hardware Supply LLC by phone at 877-509-8040 or by email at cs@dkhardware.com.

We do not “sell” or “share” other categories of personal information collected through our financial incentive and loyalty programs. We do not sell or share Sensitive Personal Information, including Account Login Credentials, collected through these programs.

For additional information about Personal Information, including Sensitive Personal Information, that we may collect outside of our financial incentive and loyalty programs and that may be sold or shared for targeted advertising purposes, please see the “What Do We Collect?” section above.

Security

When you place an order through our website or mobile applications, information associated with your order, including payment card information and delivery address, is transmitted over the Internet using Secure Sockets Layer (SSL) technology. SSL technology is designed to encrypt information before it is transmitted to our secure servers. This industry-standard technology is intended to help prevent unauthorized individuals from intercepting or viewing your personal information while it is being transmitted.

Although we use industry-standard security measures to protect our websites and the information we collect, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. The security measures we use are appropriate to the nature of the information we collect and the risks associated with its processing. However, we cannot guarantee that your use of our websites or mobile applications will be completely secure.

We encourage you to exercise caution when using the Internet and when providing personal information online. Access to certain personal information associated with your account may be protected by a password that you create. We strongly recommend that you keep your password confidential, do not share it with others, and use a unique password for each of your online accounts.

Links

Our website and mobile applications may contain links to websites, applications, or other online services operated by third parties. If you select one of these links, you may be directed to a website or service that is not operated or controlled by DK Hardware Supply LLC.

This Privacy and Security Statement applies only to the information practices of DK Hardware Supply LLC and does not govern the privacy practices, policies, or handling of personal information by third-party websites or services.

We encourage you to carefully review the privacy policies and terms of any third-party website or service you visit, particularly before providing personal information. DK Hardware Supply LLC is not responsible for the privacy practices, content, security, or information-handling practices of third-party websites or services.

Contact Us

If you have additional questions or concerns about this Privacy and Security Statement, would like information about how customers with disabilities may access this Privacy and Security Statement in an alternative format, or have questions about how to exercise your privacy rights, you can contact DK Hardware Supply LLC by phone at 877-509-8040 or by email at cs@dkhardware.com.

You may also write to us at:

Changes to this Privacy and Security Statement

Effective Date: September 23, 2026

Last Review or Revision Date: September 21, 2026

From time to time, we may update or modify this Privacy and Security Statement to reflect changes in our privacy practices, business operations, services, or applicable legal requirements. When we make material changes to this Privacy and Security Statement, we will notify you by posting an updated version on our website.

We encourage you to review this Privacy and Security Statement periodically so that you remain informed about how we collect, use, disclose, and protect personal information.

Our Tracking Tools

We use cookies, pixels, web beacons, server logs, application technologies, and similar tracking technologies to collect personal and other information when you visit or interact with our websites, mobile applications, emails, connected-device applications, or other digital services. We may also work with third-party companies that use similar technologies on our websites, applications, and advertisements to support functions such as analytics, advertising, tracking, and performance measurement.

These technologies may collect information about your interactions with our digital services over time and may also recognize activity across different websites, applications, devices, or other digital services.

The tracking technologies used by DK Hardware Supply LLC, our service providers, and other third parties may include:

• Browser cookies, which are small text files that a website places on your computer, mobile device, or other connected device. Cookies can help recognize your browser and remember information or settings. Depending on your browser and device, you may be able to receive notifications when cookies are placed or adjust your browser settings to limit, block, or delete certain cookies.
• Our website may use cookies and similar technologies to help us identify and remember items placed in your shopping cart, including when you leave items in your cart without completing your purchase. Where you have provided the required consent to receive text messages, this information may be used to determine when to send cart reminder messages through SMS or other messaging services
• Server logs, which may automatically record information about the device, browser, operating system, network connection, and other technical resources used when you access our websites, applications, or other digital services.
• Web beacons and pixels, which are small electronic or invisible elements that may be included in websites, emails, advertisements, or other digital content. These technologies can help us understand whether content has been viewed, opened, clicked, or otherwise interacted with.
• Application software and similar technologies, which may be incorporated into our mobile applications and other connected-device applications to collect information about how you interact with those digital services.

How We Use Information Collected Through Tracking Tools

DK Hardware Supply LLC, our service providers, and third-party partners may use information collected through these technologies for purposes such as:

• The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
• Recognizing new visitors and users when they first interact with our digital services.
• Recognizing returning customers and users so that we can provide a more consistent experience.
• Understanding how you arrived at or accessed our websites, applications, emails, and other digital services.
• Maintaining your login session and helping keep you signed in to our digital services when you choose to remain logged in.
• Personalizing your experience across our websites, applications, connected devices, and third-party social networking websites, plug-ins, applications, and similar services.
• Determining general location information associated with your device, such as location derived from your device's IP address.
• Improving, optimizing, and tailoring the functionality, content, navigation, and overall experience of our websites and applications.
• Providing product recommendations and advertising content that may be relevant to your interests. To support this personalization, we may analyze your interactions with our websites, applications, and other digital services. We may also receive information about your browsing history and online activities from trusted business partners, service providers, and vendors.
• Developing a better understanding of our customers, website visitors, application users, and broader audience, including their interests and interactions with our digital services across different devices.
• Providing pricing, product availability, and advertising content that may be appropriate for the local store or location you select.
• Abandoned Cart and SMS Reminders: Our website may use cookies and similar technologies to help us identify and remember items placed in your shopping cart, including when you leave items in your cart without completing your purchase. Where you have provided the required consent to receive text messages, this information may be used to determine when to send cart reminder messages through SMS or other messaging services.

Online Interest-Based Ads

We work with digital advertising and marketing companies to provide you with ads that meet your interests and that enhance your experience with us and with select third-party advertisers. These ads may be displayed on websites or device applications operated by us or third parties, and they may be based on information about your activities or preferences collected by us or third parties. For example, if you visit another website and provide your ZIP code, you may see advertising for products available at DK Hardware Supply Store near you on another website. We work with third parties to monitor and optimize ad delivery so that you don’t receive the same ad too many times and to help determine whether you were interested in the ads. As noted above, these third parties collect information with their own cookies, pixels, and related tracking technology.

Certain coalitions of advertisers allow consumers to opt out of receiving interest-based advertising from members of the coalitions. Please follow the links below to opt out of receiving interest-based advertising from members of these coalitions. You will need to exercise these coalition of advertiser opt outs on each browser on each device for which you wish to opt out of interest-based advertising.

• Digital Advertising Alliance opt out
• Network Advertising Initiative opt out

Some of the social media platforms we work with may serve you with interest-based advertising on their platforms. In addition to or instead of the opt out mechanism linked above, you may be able to opt out of their interest-based advertising by changing your advertising preferences in the platforms after you log in.

Limit the use of mobile device advertising identifiers: You can adjust your advertising preferences on mobile devices through your device settings:

• iOS Devices: Go to Settings > Privacy & Security > Apple Advertising > Personalized Ads
• Android Devices: Go to Google Settings > Privacy > Advanced > Ads > Opt Out of Ads Personalization

When you opt out of receiving targeted advertising, you may still see general audience advertising regarding our products and services. We may deliver advertising to a general audience or place advertising on websites and other platforms that relate to our advertisements. For example, if you opt out of targeted advertising and visit a do-it-yourself website, you may see advertising on the website that promotes products and services related to the content.

Controlling Our Tracking Tools

This section explains some of the choices available to you for managing or limiting the tracking technologies used on our websites and digital services.

Managing Browser Cookies

Most web browsers provide settings that allow you to manage how cookies are used. Because some cookies may allow DK Hardware Supply LLC or third parties to collect information about your activity on our websites, you may adjust your browser settings to block or restrict cookies.

Depending on the browser you use, you may be able to:

• Block all cookies.
• Allow or block cookies for specific websites.
• Delete cookies that have already been stored on your device.
• Receive notifications when websites attempt to place certain types of cookies.

If you choose to block cookies, you may need to configure the settings separately for each browser and each device where you want the restriction to apply. Disabling or restricting cookies may affect the availability or functionality of certain features on our websites.

Instructions for managing or blocking cookies in commonly used browsers are available through the following resources:

• Microsoft Edge - Manage cookies and browsing data
• Google Chrome - Manage cookies
• Mozilla Firefox - Block websites from storing cookies and site data
• Apple Safari - Manage cookies and website data

We may revise this section periodically as new tracking technologies, preference controls, or other tools become available. Any updates will be reflected in this Privacy and Security Statement.

Your Choices Regarding Location Information

When you use our mobile websites, mobile applications, or other applications available on smart devices, we may receive location information made available by your device. When you access our websites, we may also determine general location information from your device's IP address.

We may use location information for purposes such as:

• Helping identify DK Hardware Warehouse location that is closest to you.
• Providing directions to DK Hardware Warehouse location.
• Where supported by a particular application, determining whether you are visiting or shopping at a DK Hardware location and providing information or features intended for customers at that location.

Depending on your device, operating system, and available settings, you may be able to control or disable the collection or sharing of location information through your device's privacy or location settings. The available controls may vary by device and application.

My Account Registration and Use

Creating a DK Hardware Supply LLC account is an optional service available through our website. You may browse and view products on our website without creating an account. Certain website features, including placing online orders, may require you to create and maintain an account.

When you create an account, we may ask you to provide information such as your name, billing or shipping address, phone number, email address, and a username and password that you choose.

You may also have the option to provide additional information, such as your product interests, home improvement needs, project-related information, or other preferences. Where available, you may also choose to save payment information to your account to make future purchases easier.

We may use the information associated with your account to simplify and improve your online shopping experience, including by remembering information you have previously provided and pre-populating certain fields during future purchases or interactions with our website.

Your account registration and use are also subject to DK Hardware Supply LLC’s Terms and Conditions.

California Privacy Rights

About California Privacy Rights

California residents may have certain privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), subject to applicable legal limitations and exceptions.

Depending on the circumstances, California residents may have the following rights:

• Right to Know and Access - Request information about the personal information DK Hardware Supply LLC collects, uses, discloses, sells, or shares, including applicable categories of personal information, sources, purposes, and categories of recipients.
• Right to Delete - Request deletion of personal information that we maintain about you, subject to exceptions and limitations permitted by law.
• Right to Correct - Request correction of inaccurate personal information that we maintain about you.
• Right to opt Out of Sale or Sharing - Request to opt out of the sale or sharing of personal information, including certain sharing for targeted advertising, where applicable.
• Right to Limit Use of Sensitive Personal Information - Request to limit certain uses and disclosures of sensitive personal information where applicable under California law.
• Right to opt Out of Certain Profiling - Where applicable, request to opt out of certain profiling or automated decision-making activities that produce significant effects.
• Right to Non-Discrimination - You have the right not to receive discriminatory treatment for exercising privacy rights provided by applicable law. California law may permit certain differences in services or pricing when those differences are reasonably related to the value of personal information.

For additional information about the personal information we collect, how we use it, and the circumstances in which we disclose it, please review the applicable sections of this Privacy and Security Statement, including “What Do We Collect?”, “How Do We Collect Information?”, “How Do We Use Information?”, and “Information Disclosures.”

Exercising Your California Privacy Rights

California residents who wish to exercise an applicable privacy right may submit a request through the methods described in the “Submitting a Privacy Rights Request” section of this Privacy and Security Statement.

You may also contact DK Hardware Supply LLC at:

• Phone: 877-509-8040
• Email: cs@dkhardware.com
• Contact Us

We may take reasonable steps to verify your identity before completing certain privacy requests. The information required for verification may depend on the type of request and the nature of the personal information involved.

Where permitted by California law, you may also use an authorized agent to submit a privacy request on your behalf. Additional requirements for authorized agents are described in the “Authorized Agents” section of this Privacy and Security Statement.

Opting Out of Sale, Sharing, and Targeted Advertising

California residents may have the right to opt out of the sale or sharing of personal information for certain purposes, including targeted advertising, as defined under applicable California law.

If you wish to exercise this right, please use the “Do Not Sell or Share My Personal Information” option or the privacy-rights request process made available by DK Hardware Supply LLC.

DK Hardware Supply LLC also recognizes Global Privacy Control (GPC) signals where required by applicable law. When we recognize a valid GPC signal, we will process it as an opt-out preference in accordance with applicable legal requirements.

For additional information about GPC and other choices available to you, please see the “Opting Out of Sale, Sharing, and Targeted Advertising” and “Our Tracking Tools” sections of this Privacy and Security Statement.

Authorized Agents

If you are a California resident and wish to have an authorized agent submit a privacy request on your behalf, the agent may contact DK Hardware Supply LLC through the privacy request methods described above.

We may require information reasonably necessary to verify both the identity of the California resident and the agent’s authority to act on the resident’s behalf. This may include the resident’s and agent’s names, mailing addresses, email addresses, telephone numbers, and documentation establishing the agent’s authorization.

We may also contact the California resident directly to confirm the request and the agent’s authority where permitted or required by applicable law.

California Privacy Request Reporting

DK Hardware Supply LLC may maintain records regarding privacy requests received from California residents and how those requests are handled.

If DK Hardware Supply LLC is required by applicable law to publish information regarding the number, types, or handling of California privacy requests, the applicable information will be provided in this section.

Fraud & Security

1. Common Scam and Fraud Attempts

Phishing and Smishing

Phishing and smishing are common methods used by scammers to obtain personal, account, or financial information. Understanding how these scams work can help you recognize suspicious communications and protect your information.

Phishing

Phishing generally involves fraudulent emails or other electronic communications designed to convince you to provide personal information, account credentials, payment information, or other sensitive details. Scammers may attempt to obtain passwords, account numbers, financial information, or other identifying information. They may also direct you to fraudulent websites, ask you to click on malicious links, or encourage you to open attachments that may contain harmful software.

A fraudulent message may attempt to appear as though it was sent by DK Hardware Supply LLC or another company you know and trust. Scammers may use company names, logos, website addresses, or other information to make their communications appear legitimate.

You can help protect yourself from phishing attempts by following these practices:

• Do not click links or open attachments in unexpected emails or other messages until you have verified that the communication is legitimate.
• Verify the website address and sender information before providing personal, account, or financial information.
• Look carefully for misspelled words, unusual website addresses, suspicious email domains, or email addresses that do not correspond with the organization they claim to represent.
• Be cautious of communications offering benefits, products, prizes, refunds, or other opportunities that appear unusually attractive or require you to provide information or make a payment.
• If you receive a message requesting changes to payment or financial account information, independently verify the request using a trusted contact method rather than responding directly to the message.
• If you believe your financial information or account may have been compromised, contact your bank, payment provider, or other relevant financial institution using its official contact information.
• Report suspicious emails to your email service provider using the reporting tools available to you.
• Keep your computer, mobile device, browser, and security software updated with the latest available security updates.
• Use available anti-spam, antivirus, and other security protections on your devices.

For additional information about identity theft and online security, you may visit the Federal Trade Commission's consumer guidance:

Federal Trade Commission - Identity Theft and Online Security

You can also report suspected fraud to the Federal Trade Commission:

Federal Trade Commission - Report Fraud

Smishing

Smishing is a form of fraud that uses SMS or other text messages to persuade individuals to provide personal information, account credentials, payment information, or other sensitive information.

Scammers may impersonate DK Hardware Supply LLC, a bank, retailer, technology company, delivery provider, employer, or another organization or individual you recognize. These messages may contain a link or telephone number and may create a sense of urgency by claiming that you need to take immediate action to prevent an account from being locked, a payment from being declined, an order from being cancelled, or a service from being interrupted.

Some fraudulent text messages may also impersonate someone you know or ask you to purchase gift cards, send money, or provide financial information.

To help protect yourself from smishing attempts:

• Do not click links, return calls, or respond to texts from unknown or suspicious senders without first verifying the sender.
• Do not provide passwords, payment information, account credentials, or other personal information in response to an unexpected text message.
• Be particularly cautious of text messages requesting payments, gift cards, money transfers, or other financial transactions.
• If a message claims to be from DK Hardware Supply LLC, verify the request through our official website or a trusted DK Hardware contact method rather than using the contact information provided in the suspicious message.
• Use the spam-reporting or “report junk” functionality provided by your mobile carrier or messaging application when available.
• Keep your mobile device's operating system and security software updated.
• Use available antivirus, anti-spam, and other security protections on your mobile devices.

One of the simplest ways to protect yourself from phishing and smishing is to avoid clicking links or returning calls or messages from unknown senders until you have independently verified that the communication is legitimate. Keeping your devices, operating systems, browsers, and security software updated can also help reduce security risks.

For additional information about smishing scams, you may visit:

Federal Communications Commission - Avoid Temptation: Smishing Scams

Other Fraud Scenarios

Scammers may impersonate customer service representatives or other DK Hardware personnel and use deceptive methods to obtain personal, account, or financial information. They may also ask customers to make payments through unusual or unauthorized methods. Understanding common fraud scenarios can help you recognize suspicious activity and take steps to protect your information while shopping with DK Hardware Supply LLC.

Fake Websites and Online Shopping Scams

Use caution when shopping online. Scammers may create websites that imitate legitimate retailers and use misleading offers or unusually low prices to attract customers.

A fraudulent website may collect your personal, account, or payment information and use it for unauthorized purposes or provide products that are different from what was advertised. Before entering information or completing a purchase, carefully review the website address and look for signs that the website may not be legitimate, including:

• Slight misspellings or unusual variations in the website address.
• Unexpected or unfamiliar website domains.
• Unusual website layouts, content, or payment requests.
• Offers or prices that appear unusually attractive or inconsistent with normal pricing.
• Requests for payment or personal information through methods that you would not normally use.

When in doubt, access DK Hardware's website by entering the website address directly into your browser rather than following an unexpected link in an email, text message, advertisement, or social media post.

2. Payment Fraud Concerns

If you notice a payment or credit card charge that you do not recognize and believe may be associated with a DK Hardware Supply LLC purchase, contact your credit card company or financial institution using the contact information provided on the back of your card. Your card issuer can assist you with reviewing or disputing an unauthorized transaction.

If you receive an order confirmation by email or text message for an order that you did not place, review your DK Hardware account, if applicable, to determine whether the order can still be cancelled before it is processed. We also recommend changing your account password as a precaution.

When creating or updating your password:

• Use a strong and unique password.
• Avoid using the same password across multiple websites or accounts.
• Do not share your password with other individuals.
• If available, review your account activity and device or login information for activity you do not recognize.
• Update your account authentication or security settings when appropriate.

If you receive a notification that your DK Hardware account information or account settings have been changed and you did not make the change, review your account as soon as possible and change your password. If you believe someone may have accessed your account without authorization, contact DK Hardware through an official customer service channel.

If you receive a payment error while attempting to place an order online, first confirm that the billing information you entered matches the information associated with your payment method. Where applicable, also verify that the card security code was entered correctly, and then try submitting the order again.

If the payment error continues, contact your card issuer or financial institution for assistance. You should also contact DK Hardware customer service if you need help completing your order or determining whether there is an issue with the transaction.

3. Brushing Scams

Brushing is a type of scam in which a person receives a package containing products that they did not order or purchase. In some cases, sellers may send inexpensive items to an individual's address and then use the recipient's information to create fraudulent reviews or make purchases appear legitimate. These fake transactions may be intended to improve a seller's ratings, reviews, visibility, or sales on an online marketplace.

Scammers may potentially use products purchased from DK Hardware Supply LLC as part of this type of scheme.

If you receive a product or package that you did not order, first confirm that it was not sent to you as a gift. Check with family members, friends, or other people who may have arranged a shipment to your address.

What to Do If You Receive an Item, You Did Not Order

• Do not pay for an item that you did not order. Be especially cautious if someone contacts you afterward and asks for payment, personal information, or additional details about the shipment.
• If you can identify the sender, you may contact the sender to report the unexpected shipment. You may also check whether a fraudulent review or purchase has been associated with your name or information and report it to the relevant online platform.
• Check your DK Hardware account, if you have one, for recent orders or other activity that you do not recognize. In some situations, multiple unordered packages may be connected to unauthorized activity involving an account or address.
• If you receive a package that appears to be from DK Hardware Supply LLC but you did not place the order and it was not sent as a gift, contact DK Hardware Supply LLC by calling 877-509-8040 so that our customer service team can assist you.
• If the package contains an unknown substance, liquid, powder, or other suspicious material, avoid handling it unnecessarily and contact the appropriate local authorities or emergency services.
• Review your credit card, payment accounts, and other financial accounts for transactions that you do not recognize. If you believe your account information may have been compromised, change your passwords and contact your financial institution.
• When shopping online, verify that you are using the legitimate DK Hardware website or another trusted website before providing personal, account, or payment information.

Receiving an unexpected package does not necessarily mean that your DK Hardware account or financial information has been compromised. However, reviewing your accounts and reporting suspicious activity can help identify potential unauthorized activity and reduce the risk of fraud.