My window hardware has been broken since my kids climbed out the windows in high school. Now they are through college and married. I think I can get the hardware now before grandchildren (not born yet) start climbing out the windows too. Your site made it easy to find parts.
real friendly response from your representatives, only bad thing is the part does not fit my sliding window. I have requested and received a return number to return the product. my hope is that you will wave the restocking fee being the said part does not fit, and you do not have the correct part to replace it. Also I'm paying the shipping both ways. Have a nice day and thank your staff for me as they were very friendly and helpful to the extent that they could be. Aloha George
Fast Shipping for 10 items that weight nothing is excessive. Will defiantly consider other suppliers next time.