All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns. If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund. If your order contains customized items or was placed outside of 30 days, contact us via email cs@dkhardware.com with your order number, the item number(s) you are returning and reason for the return. We will contact you within 1 business day with either approval for your return or additional questions, plus next steps. Additional information on our return policy is available here https://www.dkhardware.com/return-policy.html