The ordering process went pretty smoothly. Either I didn't notice it on the product information or it wasn't published that the CRL Grey Vinyl Bulb Seal had to be purchased in 10 ft. pieces and I ordered 16 ft. of it. Your staff called me the next day to find out what I wanted to do with my order. Kudos to them. I felt the bulb seal was overpriced and I have since found it considerably cheaper elsewhere. I have already used both products that I ordered and found them to completely fill my needs.